Having worked over 30 years in older adults care services, starting as a care assistant and working my way up to home manager brings a wealth of practical experience and knowledge. During my career, I have been privileged to work alongside many likeminded professionals, including carers, social workers, health colleagues etc; working together to provide the best care and support to our most vulnerable citizens.
For the most part, I was employed by NCC and after leaving residential services, I spent many years as a team manager, commissioning services, overseeing the care, quality and service delivery of domiciliary home care services, spanning the north of the county. Working with the independent sector, supporting them to improve quality and maximise capacity to reach vulnerable adults in rural areas and to facilitate safe hospital discharges, as well as being the registered manager for NCC Re-ablement service.
After leaving the local authority I went back to where it all started working in residential care. By taking up the role of registered manager in services that had been experiencing some operational difficulties and by working collaboratively with external professionals, to get a service back to being a ‘good’ service is heartening. Seeing our residents enjoying a better quality of life, encouraging and empowering them to live their best lives, safely and free from harm. Knowing you have touched the lives of so many people, with positive changes is so satisfying and so fulfilling and for the staff team who provide good, person-centred care, it gives them a sense of pride and immense job satisfaction.
Developing staff teams to reach their full potential by facilitating good training, supporting them to aspire to become the best versions of themselves, creates confident, competent staff teams who, in turn, provide the best care to our residents. I’m a huge advocate for people who are less able than others, a strong believer in equality and someone who is not afraid to speak out to challenge prejudice, discrimination and poor practice.
Having the opportunity to work with Halcyon Care Homes, after the most difficult and challenging 12-14 months the care sector has ever endured, is the start of something wonderful for everyone involved. I am so honoured to be part of this journey and for Halcyon to have such trust in me to support the team to take this Kingfisher Court back to the top.